This Privacy Policy describes the privacy practices of Headset Army, LLC (referred to herein as “Headset Army”, “we”, “us”, or “our”) and how we handle personal information collected through our website (www.headsetarmy.com), our platform, our interactions with you, and the services accessible from the Headset Army website (collectively referred to as the “Headset Army Service”).

We treat all personal information covered by this Privacy Policy as pertaining to individuals acting as business representatives and not in their individual or household capacity.

Personal Information We Collect

The information you provide us may include:

Contact details, such as your full name, business email and mailing address, phone number, and professional title.
Account information, such as your username and password, used to access our Services.
Payment information needed to complete your transactions with us, including your name, payment card information, and other billing information. This information is processed by our payment service provider Stripe, which handles your payment information per their privacy policy, available at https://privacy.stripe.com/.
Communications that we exchange with you when you contact us for any reason.
Usage information, such as information about how you use our Services and interact with us, including any content you upload to our Services or otherwise submit to us, and information you provide when you use any interactive features of our Services.
Marketing data such as your preferences for receiving our marketing communications and details about your engagement with our communications.
Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Automatic Data Collection

We, our service providers, and our advertising partners may automatically log and combine information about you, your computer or mobile device, and your interaction with our Services over time. This information may include:

Device data, including your computer or mobile device’s operating system, manufacturer, model, browser, IP address, unique advertising identifiers, language settings, and general geographic location information such as city, state, or geographic area.
Online activity data such pages or screens you viewed, how long you spent on a page or screen the website you visited before accessing our Services, navigation paths between pages or screens, information about your activity on a page or screen, access times and durations, and whether you have opened or otherwise engaged with our marketing communications.

We use this information to understand your interactions with our product so we can learn what matters to you and improve your experience with Headset Army.

We use the following technologies to store information about visitors to our site:

Cookies, which are small text files stored by your browser to keep track of your preferences, help us understand how you use our site, and allow us to uniquely identify our visitors.
Local storage, which is a larger storage area provided by your browser for storing more detailed information.
Pixel tags, which are tiny images that let us know when someone opens an email or visits a webpage to help us keep track of what our visitors find valuable.

Information we obtain from other sources:

Third-party accounts: When you authorize a third-party account, such as Google or Microsoft, to connect to the Service, we may collect certain information from that account like your name and email address, depending on the permissions you grant to us at the time of authorization.
Social media information: We may maintain a presence on social media platforms like Facebook or LinkedIn. When you visit or interact with us on those platforms, you or the platform may provide us with information through the platform.
Other sources: We may obtain personal information from other third parties, such as marketing partners, publicly available sources, and data providers.

How We Use Personal Information

We use personal information in the following ways, or as otherwise described at the time of collection:

Providing our Services: We use personal information to operate, maintain, and provide you with our Services. Specifically, we use personal information to perform our contractual obligations under our terms of use.
Communicating with you about our Services: It is in our legitimate business interest to use personal information to respond to your requests, provide customer support, and communicate with you about our Services, including by sending you announcements, updates, security alerts, and support messages.
Improve, monitor, personalize, and protect our Services: It is in our legitimate business interest to improve and keep our Services safe for our users, which includes:
- Understanding your needs and interests and personalizing your experience with the Services and our communications.
- Troubleshooting, testing, and conducting research to keep the Services secure.
- Investigating and protecting against fraudulent, harmful, unauthorized, or illegal activity.
Research and development: It is in our legitimate business interest to analyze and improve the Services and our business through research and development activities, for which we may use personal information. As part of these activities, we may create or use aggregated, de-indentified, or otherwise anonymized data from the personal information we collect. We may use anonymized data and share it with third parties for our lawful business purposes to analyze and improve the Services and to promote our business.
Marketing and advertising: We, our service providers, and our third-party advertising partners may collect and use personal information for the following marketing and advertising purposes:
- Direct marketing: We may send you direct marketing communications, as permitted by law, including email. You may opt out of our marketing communications as described below.
- Interest-based advertising: We may engage our advertising partners, including third-party and social media companies, to display ads around the web. These companies may use cookies and similar technologies to collect information about your interactions over time across our Services, our communications, and other online services, and use that information to serve online ads that they believe will interest you. In these cases, the privacy policy of our advertising partners may apply to their processing of your information.
Except where consent is required, we undertake such marketing and advertising based on our legitimate business interest. Where we seek your consent, you may withdraw your consent at any time.
Compliance and protection: We may use personal information to comply with legal obligations or to defend ourselves against legal claims or disputes, including to:
- Protect our, your, or others’ rights, privacy, safety, or property.
- Audit our internal processes for compliance with legal and contractual requirements and internal policies.
- Enforce the terms and conditions that govern the Services.
- Prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.
- Comply with applicable laws, lawful requests, and legal processes, such as responding to subpoenas or requests by government authorities.

How We Share Personal Information

We may share information with:

Service providers: Companies and individuals that provide services on our behalf or help us operate the Services or our business.
Professional advisors: Professional advisors such as lawyers, auditors, bankers, and insurers, when necessary in the course of the professional services they render to us.
Authorities and others: Law enforcement, government authorities, and private parties, as we believe in good faith, are necessary or appropriate for the compliance and protection purposes described in this Privacy Policy.
Business transferees: Acquirers and other relevant participants in business transactions (or negotiations for such transactions), involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale, or other disposition of all or any portion of the business or assets of, or equity interests in, Headset Army LLC.
Advertising partners: Third-party advertising companies, including for the interest-based advertising purposes described in this Privacy Policy.

Privacy Rights and Choices

Opt-out of marketing communications: You may opt out of marketing-related emails and other communications by following the opt-out or unsubscribe instructions in the communications you receive, or by contacting us as described below. You may continue to receive communications related to our Services and other non-marketing emails.
Personal information requests: Depending on our interactions with our Services, you may request the following in regards to your personal information:
- Information about how we have collected and used personal information. We have made this information available to you without having to request it by including it in this Privacy Policy.
- Access to a copy of the personal information we collected about you. Where applicable, we will provide the information in a portable, machine-readable format.
- Correction of personal information that is inaccurate or out of date.
- Deletion of personal information that we no longer need to provide the Services or for other lawful purposes.
- Additional rights, such as the right to object to and request that we restrict our use of personal information, and, where applicable, you may withdraw your consent.
To make a request, please email us or write to us as instructed in the “How to Contact Us” section of this Privacy Policy. We may ask for specific information from you to help us confirm your identity. Depending on where you live, you may be entitled to empower an authorized agent to submit requests on your behalf. We will require authorized agents to confirm their identity and authority in accordance with applicable laws. You are entitled to exercise the rights described herein free from discrimination.
Limits on your privacy rights and choices: In some instances, your choices may be limited, such as when fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations or enforce our legal rights. If you are dissatisfied with how we address your request, you may submit a complaint by contacting us as instructed in the “How to Contact Us” section of this Privacy Policy. Depending on where you live, you may have the right to complain to a data protection regulator.

Other Sites and Services

Our Services may contain links to websites and other online services operated by third parties. In addition, our content may be integrated into sites or other online services that are not associated with us. These links and integrations do not endorse or represent that we are affiliated with any third party. We do not control websites or online services operated by third parties and we are not responsible for their actions. This Privacy Policy does not apply to such third-party sites or services.

Security

We use reasonable organizational, technical, and administrative measures designed to protect against unauthorized access, misuses, loss, disclosure, alteration, and destruction of personal information we maintain. Unfortunately, data transmission over the internet cannot be guaranteed as completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee the security of personal information.

International Data Transfers

All personal information is provided directly to our services and stored in the European Union. We may also transfer personal information to our affiliates and service providers in other jurisdictions. Please note that such jurisdictions may not provide the same protections as the data protection laws in your home country.

When we engage in cross-border data transfers, we will ensure that relevant safeguards are in place to afford adequate protection for personal information, and we will comply with applicable data protection laws, in particular by relying on an EU Commission or UK government adequacy decision or on contractual protections for the transfer of personal information. For more information about how we transfer personal information internationally, please contact us as instructed in the “How to Contact Us” section of this Privacy Policy.

Retention of Personal Information

Where required under applicable laws, we retain personal information only for as long as is necessary to fulfill the purposes for which it was collected and processed, per our data retention policies, and following applicable laws and regulatory obligations, or until you withdraw your consent (where applicable).

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of the personal information, the purposes for which we use the personal information, and whether we can achieve those purposes through other means, as well as the applicable legal and regulatory requirements.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on our website, or as otherwise required by law.

How to Contact Us

Headset Army, LLC is the entity responsible for processing personal information under this Privacy Policy (as a data controller, where provided under applicable law).

If you have any questions or comments about this Privacy Policy or our privacy practices, or if you would like to exercise your rights concerning your personal information, please email privacy@headsetarmy.com, or write to us at:

Headset Army
Attn: Privacy Agent
24 W Camelback Rd #481
Phoenix, AZ 85013